Online Store Policies

Processing

Orders placed today will be processed (ready to ship or pick up) within 3 business days. Business days exclude weekends and statutory holidays.

Shipping times

Once an order has shipped, delivery is generally expected within 1–7 business days, depending on the destination and the shipping carrier.

Delivery timeframes are estimates only and are not guaranteed. Factors such as distance, weather conditions, carrier delays, statutory holidays, and other circumstances beyond our control may affect delivery times.

We currently ship orders across Canada, subject to carrier service availability.

Please ensure your shipping address is accurate and complete when placing your order.

• Address changes must be requested before your order ships. We cannot guarantee that changes can be made once an order has been processed.
  
• Once your order has shipped, you must contact the shipping carrier directly to request an address change or redirect. Any applicable fees are your responsibility, and changes are subject to the carrier's policies and availability.

Shipping fees are determined by the total weight and dimensions of your order and the shipping rates applicable to your delivery destination.

Additional shipping charges may apply to oversized items or products requiring special handling.

All applicable shipping charges will be displayed at checkout before you complete your purchase.

You will receive an order confirmation email with tracking information once your order has been processed.

We offer free in-store pickup at 944 Park Street Regina, SK.

If you select local pickup at checkout:

• You have 14 days from the date your order is marked as ready for pickup to collect your order.
• If your order is not collected within 14 days, we reserve the right to cancel the order and return the items to inventory.
• If you need to edit or cancel your order within those 14 days, contact us.
  

Please wait until you receive a pickup notification before coming to collect your order.

For your security, the person picking up the order must present a valid government-issued photo ID matching the order name, along with the order confirmation email.

Returns

• Within 14 days of the arrival date, you can send back unopened, unused items at your own expense with tags intact
• You will receive a refund for returned items that meet the conditions above, excluding the original cost of shipping
  

Order edits

• Contact Hawk Motorsports if you need to edit your order before it ships
  

Exchanges

• Within 14 days of the shipping date, you can exchange items as long as they are unopened, unused, and with tags intact
• You’re responsible for the cost of shipping to and from Hawk Motorsports
  

Lost or stolen orders

• Hawk Motorsports is not responsible for lost or stolen items
• Contact Canada Post for claims
  

Incorrect shipping addresses

• See Where we ship (above) for our policies

Damaged or incorrect orders

• You have 7 days from the date your order was delivered to report any damaged, missing, or incorrect items
• These claims will be evaluated on a case-by-case basis, and the resolution will be at the discretion of Hawk Motorsports
  

Orders that take longer to arrive due to factors outside of our control

• Hawk Motorsports will evaluate on a case-by-case basis

For questions or concerns about your order or shipping:

• Email info@hawkmotorsports.ca
• Call 306-543-HAWK (4295)